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21.
Hard discounters, such as Aldi and Lidl, have become more important in the last decade. Recent research suggests that the presence of a hard discounter (HD) decreases customers’ share of wallet. In this study, we aim to understand why this occurs, by considering how HD presence affects store attributes and store satisfaction. In particular, we investigate whether HD presence affects store satisfaction formation as well as the effect of store satisfaction on share of wallet. We analyze Dutch data on store attribute evaluations, store satisfaction and share of wallet. Our results show that HD presence decreases convenience evaluations of a store, satisfaction and share of wallet. Moreover, we show that the relationship between convenience and store satisfaction becomes more important when a HD is present, while we then also find a stronger positive relationship between satisfaction and share of wallet. Simulations based on our model estimations show that especially price-oriented retailers should fear decreases in share of wallet when a HD is present. 相似文献
22.
服务质量和顾客忠诚是企业获得竞争优势的法宝,而私人关系作为中国企业管理中独特的要素受到越来越多的关注,揭示三者之间的内在联系对于提升服务企业绩效及丰富相关管理理论十分重要。本文以服务行业为研究对象,研究服务质量、私人关系对顾客忠诚的影响。数据分析结果表明,企业的服务质量和顾客与服务人员私人关系都正向影响顾客对企业的忠诚,企业的服务质量有助于提升顾客与服务人员的私人关系,在企业一致性高的情况下,顾客与服务人员私人关系对顾客对企业忠诚有更大的影响。这些发现对于提升顾客忠诚有一定的借鉴意义,也有助于丰富中国情境下的本土化理论。 相似文献
23.
This paper tests a moderated sequential mediation model based on hypothesized relationships in extreme sporting events, addressing what drives participants’ destination loyalty. Drawing from edgework theory and sensation-seeking theory, the model accounts for sensation-seeking, event authenticity, self-enhancement, place attachment, and revisit intention. Two opposite paths emerge: a direct, negative relationship between sensation-seeking and destination loyalty, and a positive indirect path mediated by self-enhancement and place attachment. The relationships are explored in two studies: first, Study 1 on 300 individuals attending FISE, the largest freestyle sports event in the world. Then, Study 2, meant to extend the ecological validity of Study 1, based on a panel of 300 attendees of various extreme sporting events in several disciplines. Implications for theory and practice are addressed. 相似文献
24.
Value co-creation has emerged as a critical challenge for fashion brands in the age of social media. Despite its importance, scholars have not adequately explored the role of social media marketing (SMM) in enhancing value co-creation (VCC) intentions among fashion brand consumers in mainland China. SMM encompasses five hierarchical elements: entertainment, customization, interaction, electronic word-of-mouth (EWOM), and trendiness. This study developed a theoretical framework based on attribution theory and employed the partial least squares–structural equation modeling (PLS-SEM) method to analyze the value co-creation process. The results indicate that SMM positively impacts brand loyalty (BL), brand trust (BT), and VCC. Furthermore, BT positively affects BL and VCC, while also serving as a positive mediator between SMM and BL and VCC. Finally, BL positively enhances the VCC intentions of fashion brand consumers. Our study's unique insights, derived from the attribution theory's advantage point, enrich the marketing literature. These findings also offer practical guidelines and tips for marketing managers seeking to optimize their SMM mix for VCC. 相似文献
25.
Sonja Bidmon 《国际广告杂志》2017,36(1):164-189
This study contributes to the growing body of literature investigating how and why consumers form connections to brands by applying an attachment theoretical framework. According to the attachment theory, children develop internal working models of the reliability of others in the interaction with the primary caregiver(s). It can be assumed that this attachment style, which is conceptualized along two dimensions (secure–anxious and dependent–independent), not only influences intimate relationships in the long run, but may also play an important role in customer relationships. The author investigates the influence of attachment style along the brand attachment – brand trust and brand loyalty chain. The sample consists of 216 adolescents. The results derived from structural equation modeling (SEM) by proposing a non-recursive model show that the dependent–independent dimension of parental attachment style positively influences the corresponding dimension of brand attachment predisposition and is important for all of the constructs along the brand attachment – brand trust and brand loyalty chain. However, this is not the case with the secure–anxious dimension of parental attachment style. The secure–anxious dimension of brand attachment predisposition does, on the other hand, have a significant impact at least on brand trust. The results are discussed from an attachment theoretical point of view and corroborate the suppositions of Rindfleisch, Burroughs, and Wong (2009), who grounded their findings on terror management theory. Several possible implications of these results for the theory and practice of brand management and advertising, especially in the light of the gamification of advertising, are discussed. 相似文献
26.
Aikaterini Manthiou Juhee Kang Norzuwana Sumarjan Liang Tang 《International Journal of Tourism Research》2016,18(2):105-115
Given the growing number of hotel brands, improving consumer experience has become an increasingly important area of interest to industry practitioners. The purpose of this study is to investigate the relationship between hotel guests' brand experience, knowledge and loyalty to name‐brand hotels. Confirmatory factor analysis and structural equation modeling with the incorporation of a second‐order factor analysis were employed to achieve the research goals. The findings indicate that brand experience was represented as a holistic concept with sensory, affective, behavioral and intellectual aspects. While brand experience influences brand loyalty, its impact is partially mediated by brand knowledge. This is a pioneer study that combines consumer experience with branding in the hospitality industry and offers practical suggestions to facilitate hotel managers in their development of effective branding strategies. Copyright © 2015 John Wiley & Sons, Ltd. 相似文献
27.
员工忠诚度评估的模糊综合评判模型 总被引:5,自引:1,他引:5
员工忠诚度的定量评估是一个比较复杂的问题 ,运用多级模糊综合评判模型进行评估 ,通过分级评估和权重选择 ,考虑了各类因素的相互作用和整体组合效应 ,实现了对员工忠诚度的科学评价与判断。 相似文献
28.
29.
Can economic bonus programs jeopardize service relationships? 总被引:1,自引:0,他引:1
Research findings on the impact of economic bonus programs on service relationships are contradictory. While some studies
find positive effects of economic bonus programs on customer’s relational behavior, other studies demonstrate negative effects.
Building on self-determination theory, Dholakia (J Market Res 43(2):109–120, 2006) points at a possible explanation for these conflicting results, arguing that economic marketing programs have negative effects
on self-determined customers when the program is perceived as controlling by them. By testing the effect of four different
kinds of economic bonus programs on loyalty in an experimental setting using a nationwide representative sample of 768 participants,
this research is the first that provides empirical evidence that economic bonus programs can indeed endanger service relationships
by reducing customer’s self-determination. Implications of our findings for the abundance of economic bonus programs offered
to service customers these days are highlighted. 相似文献
30.
Reviving brand loyalty: A reconceptualization within the framework of consumer-brand relationships 总被引:1,自引:0,他引:1
This paper uses the perspective of interpersonal relationship theory to critically examine, reposition, and extend the notion of brand loyalty. Depth interviews among eight coffee-consuming adults who qualified as brand loyal by traditional criteria provide the data. The result is a deeper appreciation of the character of loyal consumer-brand relations and a sharper awareness of the limitations to understanding that current theoretical frameworks impose. Specifically, the authors suggest that: (1) not all loyal brand relationships are alike, in strength or in character; (2) many brand relationships not identified as ‘loyal’ according to dominant theoretical conceptions are especially meaningful from the cunsumer's point of view; and (3) current approaches to classification accept some brand relationships that, upon close scrutiny, do not possess assumed characteristics of ‘loyalty’ or ‘strength’ at all. Ideas stemming from a reframing of loyalty as one component in a multifaceted construct of relationship strength are put forth, encouraging a move from the metaphor of ‘loyalty’ to the broader notion of ‘relationships’ that encompasses it. 相似文献